With\u00a0a large network of partners qualified in many related disciplines, we work with you to build a multifunctional team to address all of your contact centre needs.<\/p>\n

If you are…<\/p>\n<\/div>\n

\n
• assessing new technology<\/li>\n
• trying to get more out of what you have<\/li>\n
• having trouble translating strategic goals into operational practices, or operational needs into technology solutions<\/li>\n
• in need of a formal performance management program or best practice guidance<\/li>\n
• looking for training on contact centre technical, operational or management topics<\/li>\n<\/ul>\n

  …we can help.<\/p>\n

  <\/div>\n

  Make Outback Associates your preferred resource for expert contact centre professional services.<\/div>\n

  <\/div>\n

  <\/h2>\n

  What about you?<\/h2>\n

  \n
  • Have you been struggling to find the right Key Performance Indicators for your centre?<\/li>\n
  • Have the metrics but still not getting the desired results?<\/li>\n
  • Not sure where to start with performance management?<\/li>\n
  • Have a program but unsure whether your chosen processes are aligned with your strategic\u00a0direction\u00a0or\u00a0best practices?<\/li>\n
  • Have you been putting off an upgrade to your call routing system due to a lack of resources?<\/li>\n
  • Has your upgrade\/implementation delivered less than promised?<\/li>\n
  • Are you working with lack-lustre reports that don’t meet your needs?<\/li>\n
  • Do your reports require too much manual reformatting before you can distribute them to\u00a0your information customers?<\/li>\n
  • Want more options to meet your contact centre training needs?<\/li>\n
  • Have a diverse group requiring different levels of technical sophistication and\/or business savvy?<\/li>\n
  • Need a refresher in layman’s terms, or an in-depth technical course?<\/li>\n<\/ul>\n

    We’ve been helping clients with this sort of thing for more than 15 years.
    \nWe can help you too.<\/p>\n

    Call Outback Associates Inc. today!<\/strong><\/p>\n

    Outback Associates Inc.<\/h4>\n

    +1.519.925.5036 voice
    \ninfo (at) outbackassociates.com<\/p>\n